Scarlet & Violet: Twilight Masquerade - Elite Trainer Box (Pokemon Center Exclusive)

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Description
refund policy

Set:	Scarlet & Violet: Twilight Masquerade Sealed
Release Date:	2024-05-24

A Festival of Mischief & Mystery!

Welcome to the land of Kitakami, where people and Pokémon live harmoniously with nature. Folktales abound, but not all is as it seems... Uncover the mystery of the masked Legendary Pokémon Ogerpon, appearing as four fearsome types of Tera Pokémon ex, and team up with more newly discovered Pokémon, like Bloodmoon Ursaluna ex and Sinistcha ex. Growing in power, Greninja, Dragapult, and Magcargo dazzle as Tera Pokémon ex, and more ACE SPEC cards round out the festivities in the Pokémon TCG: Scarlet & Violet—Twilight Masquerade expansion!

The Pokémon TCG: Scarlet & Violet—Twilight Masquerade Pokémon Center Elite Trainer Box includes:

• 11 Pokémon TCG: Scarlet & Violet—Twilight Masquerade booster packs

• Each booster pack contains 10 cards and 1 Basic Energy. Cards vary by pack.

• 1 full-art foil promo card featuring Teal Mask Ogerpon with a Pokémon Center logo

• 1 full-art foil promo card featuring Teal Mask Ogerpon

• 65 card sleeves featuring Ogerpon

• 45 Pokémon TCG Energy cards

• A player's guide to the Scarlet & Violet—Twilight Masquerade expansion

• 6 damage-counter dice

• 1 competition-legal coin-flip die

• 2 plastic condition markers

• A collector's box to hold everything, with 4 dividers to keep it organized

• A code card for Pokémon Trading Card Game Live

Effective Date: 2024-10-21

Thank you for choosing Vancity TCG. This No Refund Policy outlines our guidelines regarding returns, refunds, and exchanges for purchases made through our online store. By making a purchase, you agree to comply with the terms outlined below.

Non-Returnable Items

Singles (individual cards) are exempt from this refund policy and cannot be returned.

General Policy

1.1. All Sales Are Final: We do not offer refunds or exchanges for change of mind or discretionary reasons. Please review your order carefully before completing your purchase to ensure it meets your expectations.

Exceptions

2.1. Damaged Products: If you receive a product that is damaged during shipping, we will gladly offer a refund or replacement. To qualify for this exception, please follow these steps:

Notify us within 5 days of receiving the damaged product.
Provide photographic evidence of the damaged product, including any damaged packaging.
Return the damaged product to us within 3 days of receiving our return instructions.

2.2. Inspections: We reserve the right to inspect the returned product to verify the damage. If we determine that the damage was caused by factors other than shipping, this exception may not apply, and the return will be subject to our general policy.

2.3. Refund or Replacement: For products eligible for a refund or replacement due to damage, we will offer the option to:

Issue a refund to the original payment method for the purchase price of the damaged product.
Ship a replacement product, subject to availability and customer agreement.

Return Process

3.1. Contact Us: To initiate a return for a damaged product, please contact our customer support team at vancitypokemoncards@gmail.com within the specified time frame.

3.2. Return Instructions: Our customer support team will provide you with detailed instructions for the return process, including the return address and any additional requirements.

3.3. Return Shipping: The customer is responsible for the return shipping costs unless otherwise instructed by our customer support team.

3.4. Packaging: Please ensure the returned product is securely packaged to prevent further damage during transit.